MOVE IN READY HOMES
This letter is to express our gratitude and appreciation for the fine home your company built for us. We were most appreciative of the tremendous cooperation we experienced in insuring that not only the specified modifications of our custom home per our sales contract were performed well, but also minor adjustments and fine tuning of each detail which produced a magnificent home for us. We were largely convinced before purchase that we would be happy with our newly constructed house. But we were pleased with nearly every interaction we had with either Keystone’s sales staff or the construction project managers and sub-contractors.
We also believe that Keystone went the “extra mile” with us to insure that we were more than satisfied with our experience with Keystone and are now proud owners of a luxury town home in a quiet community with several unique amenities. As residents for over 3 months, we can also attest to the fact that Keystone delivers what they promise. And we are happy with the great host of neighbors which have also been attracted to Friedberg Villages by a most effective and pleasant sales manager and sales staff. In short, we are very happy with our choice of Keystone and this community.
We are pleased with Mark Michael’s skills and tasteful design of the landscaping of Friedberg Villages as these add an overall patina to our quality residential community. The variety and arrangement of plant life and natural areas creates what we refer to as “eye candy.” And Keystone’s variations of the elevations by making minor changes to the elevations of homes of even the same model give Friedberg Villages a unique look and feel which made it much more attractive to us than most of the “developments” we shopped. Friedberg Villages is both attractive and inviting.
We have also been pleased and impressed with the cooperation of suppliers of appliances,
cabinets and so forth in helping us match the original motif with a few additions which have
completed our transition as we have engaged in the downsizing process. At every turn, working with Keystone Group, Inc has been a great and even pleasurable experience. We not only thank you, but also recommend this community for consideration of others who are in the market for a “new” home.
We are confident, Darren, that Keystone Group, Inc. will continue to provide quality homes for our neighbors as they move in. And we will share with newcomers and potential buyers our experience wherein Keystone did accommodate each of our requests in good faith according to reasonable expectations on the part of home buyers across the board. Thank you for your professionalism and responsiveness to our needs and desires. We love our new home in this Keystone Community and expect to enjoy our new home, neighbors, and Keystone staff members here for years to come.
Rebecca P. Meyst
"Darren's focus is on providing top notch customer service to everyone and
has always demonstrated a caring attitude. He is great with children and my
granddaughter thinks the world of him. Darren has always been happy to help
whether the matter of concern is his responsibility or not."
I have been meaning to write you a note all week to tell you how happy I am with my new home!
I know you and your team worked incredibly hard to put it together so I could be in on time. I want you to know that I recognize and appreciate your going above and beyond! Everything has been done with care and excellence.
If you ever wonder if what you do makes a difference, I will tell you that, yes, absolutely! You guys are heroes in my book.
Thank you as well for the welcome basket! There were quite a few items, like paper towels, we had neglected to bring that came in handy! Very thoughtful.
For a week now, words from a song in the musical, Annie, keep playing over and over in my mind….when I pull in the driveway, when I walk in the door, when I wake up….”I think I’m gonna like it here!”
Please give my most heartfelt thanks to all involved, and know that it goes to you as well.
Hi Lee--I just wanted to tell you how pleased I am with you and all your crews building our home so far. All the plumbing, electrical, brickwork, hvac and ductwork, insulation--everything looks so good--the workmanship shows that you guys care about the final result far beyond the closing. You guys build it like it is your home. I'm also amazed at how clean your guys keep things--it seems that every crew takes a little extra time to clean up behind themselves inside and out. They really do treat it as if it was their personal home and I wanted you to know that it doesn't go unnoticed. Thanks-George
Both before and after our purchase of a Keystone home Darren has been very involved, very helpful, very friendly and very knowledgeable. He has been a valuable asset as our home was being completed and after we moved in
Gerry & Debbie Williams
Our experience with Mark Scott Builders and Keystone homes was a great experience. From start-to-finish, everyone involved was very attentive to our needs as we transitioned into the new home. From the sales agent helping set up the purchase, to the superintendent and contractors in charge of the punch list and follow-ups, to the ownership of the company and their high-quality subs, everyone was not only willing to assist and answer questions, but they followed up and followed thru. You can tell that Mark Scott Builders and Keystone Homes values each and every client that they assist in finding a new place to call home, and the quality of their builds and attention to detail is very high.
Holly & Bo A.